100% Money Back Guarantee
Floor Cleaning Equipment Parts’ 100% Money Back Guarantee is based on a simple principle – 100% Customer Satisfaction Guaranteed on Every Order. We offer a 15-day money back guarantee should your item be defective, shipped wrong, or broken. We will happily replace this item and ship it to you right away. We are committed to your satisfaction.
Defective/Wrong Items or Didn’t Receive
If you receive an item and it’s broken, has a defect, not working or is not the item ordered, call us and we’ll arrange for a replacement to be sent right away. Please contact us within 15 days of receipt of the item.
Damaged in Shipment
Damaged merchandise must be reported within 5 days however if you’ve signed for the item ‘free and clear’, we have no claim on the shipping company. Be sure to sign for items only when you see no visible damage to the shipment. Please contact us within 5 days and we’ll arrange for reshipment.
Ordered Wrong Item or Changed Your Mind
If you ordered the wrong item or simply changed your mind, we understand things happen. We will be happy to take your return if you contact us within 15 days of receipt of the item. Shipping costs will be your responsibility.
How to Return an Item
Returning an item is simple. Contact our customer service via email at fcep@floor-equipment- parts.com.
You will need to provide us with the following information:
- Your Name
- Your Company Name
- Order Number
- Item Number of item(s) to be returned
- Condition of the items to be returned
- Complete or Missing pieces/parts
- Undamaged or Damaged
- Reason for Return Request
To accept returns, the returned item must be 100% in tact. This includes original packaging, all components, manuals, accessories, etc. If items that you return cannot be restocked, you will not be refunded the full amount.
Once we have received items, a credit will be issued to your credit card.